Contact mindIT

mindIT, LLC.
2611 North Beltline Rd. 
Suite 201
Sunnyvale, TX 75182

Office: 214.948.6463
Toll-Free: 888.948.6463
Fax:888.947.6463

Sales Phone Hours:
Mon-Fri: 8am-6pm
Sat:10am-6pm
Sun:closed

Support When You Need It

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At mindIT, we base our response times and the actions we take to resolve your problem on an assessment of the impact of the reported technical issue on your practice. The more serious the business impact, the higher the assigned priority. In responding to a customer's service requests regarding mindIT services, the following priority levels and corresponding response time-frame objectives have been established by program level.

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mindIT wishes to keep our clients Technology System in peak performance. Therefore mindIT will respond to customer problem tickets in the following manner:

  • Low Priority Ticket: Respond within 4 business hours; resolution or plan in place within 3 business days
  • Medium Priority Ticket: Respond within 2 hours; resolution or plan in place within 24 business hours
  • High Priority Ticket: Respond within 30 minutes; resolution or plan in place within 8 hours

Please note, actual resolution times will vary depending on severity of issue and availability of equipment. mindIT understands the value of your Technology System and will work with the customer to resolve issues in a timely manner.