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At mindIT, we base our response times and the actions we take to resolve your problem on an assessment of the impact of the reported technical issue on your practice. The more serious the business impact, the higher the assigned priority. In responding to a customer's service requests regarding mindIT services, the following priority levels and corresponding response time-frame objectives have been established by program level. Click here to get help now!mindIT wishes to keep our clients Technology System in peak performance. Therefore mindIT will respond to customer problem tickets in the following manner:
Please note, actual resolution times will vary depending on severity of issue and availability of equipment. mindIT understands the value of your Technology System and will work with the customer to resolve issues in a timely manner. |


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